Contact Center Agent Performance Improvement Platform

July 29, 2019

Improved agent performance starts with training. Get your agents up to speed faster so they become productive and move the needle on the metrics that matter most to your business.

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2019 State of Frontline Employee Workplace Training Report
2019 State of Frontline Employee Workplace Training Report

Are your frontline employees getting the training they need to do their best work? We went straight to the ...

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Before the Floor: the better way to improve ROI on retail frontline employee onboarding
Before the Floor: the better way to improve ROI on retail frontline employee onboarding

Learn how a continuous onboarding model starts employees off strong and keeps a good thing going—keeping yo...