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How to boost associated expertise to deliver an omni-channel experience

December 13, 2018

As a smart retailer, you no longer need to be convinced about the benefits of transitioning to an omni-channel approach. That's the easy part.

The hard part is implementing an omni-channel strategy that actually works.

Associate knowledge is one of the most important factors for driving omni-channel success. In fact, customers cite knowledgeable store associates as the number one reason for increasing the likelihood of a purchase.

Discover how to leverage the power of associate expertise and transform your omni-channel experience today.

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