Can you prove the impact of your learning programs on the business? We mean actually prove that training has a direct impact on meaningful business results like increased sales, reduced safety incidents, improved customer service and more? Until recently, demonstrating the impact of key learning initiatives has been an extremely difficult, if not impossible, task. But to prove that learning is valuable, tying it to results is essential. In fact, that’s how functional areas across the business prove their value too. So, it’s time for learning leaders to catch up. How do you do it? In short, by approaching Microlearning in the right way.
It takes an average of 11.5 weeks to onboard just one agent - and one in three agents will leave your organ...
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