An Oxford University study suggests there is a 92% probability that retail salespeople will be dis-intermediated by technology within a decade. Artificial intelligence, robotics, computer vision and big data platforms seem to be conspiring to make the frontline retail employee obsolete. And yet, studies tell us that consumers are increasingly seeking social connection, personalization and community—the kind of community that only people can deliver. Which direction should your retail business follow? Will you be led by remarkable technologies served by people or by remarkable people supported by technology?
Watch this recorded webinar to learn:
- How advanced technologies are impacting the retail customer experience
- How retail's leading brands are addressing the balance between technology and people
- The steps brands are taking to re-skill and up-skill their frontline employees to meet new and heightened customer expectations