Cross Training Proven Practice Example

Hear how a large retailer moved people from across their organization into their contact center and cross trained them to serve their customers needs.
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Building New on the Job Behaviours with Reinforcement
Building New on the Job Behaviours with Reinforcement

Just because someone received new training or communications doesn't mean that the knowledge is going to st...

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Cross-training Best Practices to Upskill & Reskill Your Frontline
Cross-training Best Practices to Upskill & Reskill Your Frontline

COVID-19 has changed your frontlines jobs in both large and small ways. Hear best practices global organiza...