Cross-training Best Practices to Upskill & Reskill Your Frontline

COVID-19 has changed your frontlines jobs in both large and small ways. Hear best practices global organizations are using to help their frontline adapt and learn the new skills and knowledge required to perform their jobs, quickly.
Previous Video
Cross Training Proven Practice Example
Cross Training Proven Practice Example

Hear how a large retailer moved people from across their organization into their contact center and cross t...

Next
Aston Moss from Briscoe Group on Communication
Aston Moss from Briscoe Group on Communication

Aston Moss, Head of HR at Briscoe Group, view on the critical role communications play in pandemic planning.