Webinars

  • Delivering an Engaging Employee Experience3:42

    Delivering an Engaging Employee Experience

    There are many pieces that go into delivering an exceptional employee experience. Hear how to develop experience agility and the adapt the critical pieces of the employee experience to meet the needs

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  • Compliance Proven Practice0:58

    Compliance Proven Practice

    Hear how a global logistics operation implemented training in the flow of work to deploy safety and compliance training.

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  • Staying Compliant in a Disrupted Environment4:31

    Staying Compliant in a Disrupted Environment

    During this current state of disruption staying on top of existing compliance and managing to keep up with changing regulations is challenging. Hear how to keep up with your existing and changing regu

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  • Onboarding Proven Practice1:06

    Onboarding Proven Practice

    Hear how a large contact center build out a shared knowledge base of job essential skills as a part of their onboarding strategy.

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  • Onboarding Employees Quickly & Safely Amidst Change6:49

    Onboarding Employees Quickly & Safely Amidst Change

    The key to building a resilient frontline during times of change is a strong onboarding strategy. Hear the key principles to people into their roles quickly and safely.

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  • The Next Normal: How to Build a Resilient Frontline Workforce2:03

    The Next Normal: How to Build a Resilient Frontline Workforce

    Your organization has had to make considerable changes due to COVID-19, and that's impacted the role of your frontline. Hear the key elements to consider when building your frontline enablement strate

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  • Developing Technological Agility to Deliver the Right Solutions that Enable Your Frontline3:15

    Developing Technological Agility to Deliver the Right Solutions that Enable Your Frontline

    On average, organizations use 11 different applications to enable their workforce. Hear how you can build a strategy to use the right solution, at the right time, to make sure your frontline is gettin

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  • Building New on the Job Behaviours with Reinforcement6:19

    Building New on the Job Behaviours with Reinforcement

    Just because someone received new training or communications doesn't mean that the knowledge is going to stick. That's why reinforcement is critical to your business resiliency, so your frontline can

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  • Reboarding Proven Practice Example0:48

    Reboarding Proven Practice Example

    Hear the reboarding strategy of an international retailer, and how they started the reboarding process a week before their employees went back into their stores.

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  • How to Bring Your Employees Back to Work with Effective Reboarding5:48

    How to Bring Your Employees Back to Work with Effective Reboarding

    As your organization starts to bring employees back to work in mass, reboarding them effectively will be a critical part of your strategy. Learn the reboarding principles and practices to bring them b

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  • Access Points Proven Practice Example0:57

    Access Points Proven Practice Example

    Hear how a large retailer enabled their employees to complete digital training on their personal mobile devices.

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  • Access: How to Make a BYOD Strategy a Reality8:25

    Access: How to Make a BYOD Strategy a Reality

    Giving employees the ability access the right training and communications at the right times is critical. Hear how to make a BYOD (bring your own device) strategy a reality, while still working within

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  • Communicating to Your Frontline Employees Quickly & Consistently3:53

    Communicating to Your Frontline Employees Quickly & Consistently

    Communicating messages quickly and consistently is essential to enabling their resiliency in constantly changing environments. Hear the key practices that global organizations use in their communicati

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  • The Return: How to Build a Resilient Frontline Workforce2:28

    The Return: How to Build a Resilient Frontline Workforce

    Your organization has had to make considerable changes due to COVID-19, and that's impacted the role of your frontline. Hear the key elements to consider when building your frontline enablement strate

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  • Developing Content Agility to Build Targeted Content Faster4:01

    Developing Content Agility to Build Targeted Content Faster

    Learn how you can build the right content that solves specific business problems to your frontline, quickly with the key principles of content agility.

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  • Reinforcement Proven Practice Example1:16

    Reinforcement Proven Practice Example

    Hear how a North American retailer implemented reinforcement training at the start of their employees shift to decrease their shrink rate signifcantly.

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  • Building New on the Job Behaviours with Reinforcement5:50

    Building New on the Job Behaviours with Reinforcement

    Just because someone received new training or communications doesn't mean that the knowledge is going to stick. That's why reinforcement is critical to your business resiliency, so your frontline can

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  • Cross Training Proven Practice Example1:46

    Cross Training Proven Practice Example

    Hear how a large retailer moved people from across their organization into their contact center and cross trained them to serve their customers needs.

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  • Cross-training Best Practices to Upskill & Reskill Your Frontline5:02

    Cross-training Best Practices to Upskill & Reskill Your Frontline

    COVID-19 has changed your frontlines jobs in both large and small ways. Hear best practices global organizations are using to help their frontline adapt and learn the new skills and knowledge required

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  • Aston Moss from Briscoe Group on Communication0:45

    Aston Moss from Briscoe Group on Communication

    Aston Moss, Head of HR at Briscoe Group, view on the critical role communications play in pandemic planning.

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