Do you really know what your employees know? You might say, “Of course. Here’s a list of all the courses everyone in the company has completed along with associated test scores.” That’s a fair response. But does this really mean your employees know the content? Do you really know if they have been able to remember it and apply it correctly in their roles? And do you really know if they have been given the right information in the first place to optimize their job performance and achieve specific business outcomes?
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