Frontline support in a time with no playbook: what we’ve learned so far

April 9, 2020 JD Dillon, Chief Learning Architect

It seems like there has always been a training gap on the frontline. Geographic separation. High turnover. Complex skills. Poor technology. Limited time. Even the organizations that have clearly valued the contributions of their frontline workforce have struggled to provide them with the right training and support. Frontline employees have always been a critical part … Continued

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