Delivering on the Promise of Customer Experience

Carol Leaman

In an omnichannel world, where consumers have infinite options available to them, customer experience (CX) is the leading way for retailers to achieve success. In fact, research suggests that by 2020, CX will overtake price and product as the key brand differentiator.

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This part-time frontline retail employee quit after only four weeks and onboarding was to blame
This part-time frontline retail employee quit after only four weeks and onboarding was to blame

“My kid just quit her new job!” This was a direct quote uttered by one of my colleagues while reading a tex...

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How Microlearning Transformed Training, Communication, Corporate Culture for 45K Southeastern Grocers Associates
How Microlearning Transformed Training, Communication, Corporate Culture for 45K Southeastern Grocers Associates

Microlearning transforms training, communication, and corporate culture for 45K Southeastern Grocers associ...

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