CX on your mind? Make sure your frontline employees are on board

One of my favorite shows to attend every year is NRF because it provides such an amazing window into the Next Big Thing(s) in retail. While a few themes stood out to me at this year’s conference—including going back to basics and the role of artificial intelligence (AI) in making smarter decisions—it was very clear … Continued

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EX: The Secret to Unleashing Your CX Advantage
EX: The Secret to Unleashing Your CX Advantage

Discover four key ways to keep frontline employees engaged and eager to bring your CX strategies to life. D...

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Festival Foods Video Case Study

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