Frontline associates are important. They’re the face of your business. The question is: Are they getting the training they need to do their best work? Global market research firm, Ipsos teamed up with Axonify and went straight to the frontlines to find out.
Results from the State of Frontline Employee Workplace Training in Retail report show that 31% of retail associates don’t get formal workplace training. That means nearly one-third of your frontline workforce lacks the knowledge and skills they need to bring much-needed consistency to your brand, stores and customer experience.
Read the report to get the full retail frontline story.