Retail

  • This part-time frontline retail employee quit after only four weeks and onboarding was to blame

    This part-time frontline retail employee quit after only four weeks and onboarding was to blame

    “My kid just quit her new job!” This was a direct quote uttered by one of my colleagues while reading a text from her daughter, who had recently landed a job working for a popular retail chain. My...

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  • Webinar: The Store Is Media: Reimagining the store and the experience of the frontlines52:58

    Webinar: The Store Is Media: Reimagining the store and the experience of the frontlines

    Learn how pioneering brands are reengineering their frontline teams for the new age of retail where the customer is king and experience is everything.

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  • Delivering on the Promise of Customer Experience

    Delivering on the Promise of Customer Experience

    In an omnichannel world, where consumers have infinite options available to them, customer experience (CX) is the leading way for retailers to achieve success.

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  • How Microlearning Transformed Training, Communication, Corporate Culture for 45K Southeastern Grocers Associates

    How Microlearning Transformed Training, Communication, Corporate Culture for 45K Southeastern Grocers Associates

    Microlearning transforms training, communication, and corporate culture for 45K Southeastern Grocers associates.

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  • How highly successful retailers keep their employees engaged1:52

    How highly successful retailers keep their employees engaged

    Learn how you can improve your associate onboarding experience to keep employees connected to your vision and ensure they feel appreciated too.

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  • EX: The Secret to Unleashing Your CX Advantage

    EX: The Secret to Unleashing Your CX Advantage

    Discover four key ways to keep frontline employees engaged and eager to bring your CX strategies to life. Download the guide now!

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  • CX on your mind? Make sure your frontline employees are on board

    CX on your mind? Make sure your frontline employees are on board

    One of my favorite shows to attend every year is NRF because it provides such an amazing window into the Next Big Thing(s) in retail. While a few themes stood out to me at this year’s...

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  • Festival Foods Video Case Study3:22

    Festival Foods Video Case Study

    Festival Foods shares how improving communications across the entire workforce drove employee engagement and better customer service, resulting in higher OSAT scores for the first time in 2 years.

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  • Key to making retail holiday magic: invest in employee knowledge now

    Key to making retail holiday magic: invest in employee knowledge now

    Invest in employee knowledge now for Holiday 2018

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  • Retail CX with Axonify

    Retail CX with Axonify

    Customer experience (CX) is a top business priority. Download this guide to learn how to over come key CX transformation challenges so you can empower your associates and drive bottom-line results.

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  • Grocery retail with Axonify

    Grocery retail with Axonify

    Changes in how consumer shop for groceries means your workforce need to know and do the right thing, at the right time—every time.

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  • Keeping pace with the speed of Retail

    Keeping pace with the speed of Retail

    No industry moves faster than retail. Take fashion for example. Back in simpler times (when there were 2 seasons: Spring/Summer and Fall/Winter), inventory would change over once a year. Fast...

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  • Why CX tops my holiday wish list

    Why CX tops my holiday wish list

    I love shopping. But holiday shopping? Well, that’s an entirely different beast. From the parking to cash-out lines, it’s an emotional rollercoaster that I’m sure many of you have experienced. The...

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  • Empower your associates to deliver the best CX

    Empower your associates to deliver the best CX

    Discover how you can engage your associates and empower them to deliver the best CX and drive competitive advantage.

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  • How Northgate González Market saved half a million dollars with a new approach to training

    How Northgate González Market saved half a million dollars with a new approach to training

    Reduce shrink and safety incidents. Decrease employee onboarding time. Mitigate company risk. Improve profits. If you work in retail, I know I’m speaking your language. No matter what you’re...

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  • Delivering on your vision for the ultimate customer experience

    Delivering on your vision for the ultimate customer experience

    The best-kept secret for creating a high-performing frontline to drive competitive advantage

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  • Motherly advice, microlearning, and multivitamins: What they have in common and why retailers should care

    Motherly advice, microlearning, and multivitamins: What they have in common and why retailers should care

    Small things can have a major impact on your organization. A couple of associates mishandling (and damaging) a few products in one store might not seem like that big of a deal. But compound this...

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  • State of Workplace Training in Retail

    State of Workplace Training in Retail

    How to engage associates with training & provide continuous learning opportunities to elevate their performance.

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  • Why traditional employee training is crippling the retail industry

    Why traditional employee training is crippling the retail industry

    Learn how to increase associate performance and drive real business results.

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  • Axonify is giving traditional retailers a competitive edge

    Axonify is giving traditional retailers a competitive edge

    Carol Leaman, CEO of Axonify, discusses her company's e-learning software and how it's helping industries, such as retail and manufacturing, to better train their employees.

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