Retail

  • The Retail Prophet on equipping your frontline for the future of retail

    The Retail Prophet on equipping your frontline for the future of retail

    There’s no denying that the landscape of retail is changing—and changing fast. Between 2017 and 2018, 13,614 stores closed their doors for good. Online sales are ballooning to the point where...

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  • Before the Floor: the better way to improve ROI on retail frontline employee onboarding

    Before the Floor: the better way to improve ROI on retail frontline employee onboarding

    Learn how a continuous onboarding model starts employees off strong and keeps a good thing going—keeping your frontline happier and your bottom line healthier.

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  • Southeastern Grocers Bets On New Training Program

    Southeastern Grocers Bets On New Training Program

    With unemployment hovering below 4% & jobs available across the retail industry, grocers are doing everything they can to keep a tight hold on their employees & ensure quality control in their stores.

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  • Webinar: Preparing your frontline to thrive in an AI-powered environment49:46

    Webinar: Preparing your frontline to thrive in an AI-powered environment

    Technology seems to be conspiring to make the frontline retail employee obsolete. Find out how leading brands are addressing the balance between technology and people.

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  • Top three takeaways from Fosway webinar on harnessing learning for the frontline

    Top three takeaways from Fosway webinar on harnessing learning for the frontline

    We live in a world where nearly every company calls itself a tech company. It’s also a world where employees need to learn faster to keep up with changing culture, changing pace and changing work....

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  • Southeastern Grocers Improves Employee Training With Microlearning Technology

    Southeastern Grocers Improves Employee Training With Microlearning Technology

    Total Retail Talks, Executive Editor Joe Keenan speaks with Liz Thompson, chief people officer at Southeastern Grocers, one of the largest conventional supermarket companies in the U.S.

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  • Partners Against Crime

    Partners Against Crime

    There is a real appetite amongst the frontline at John Lewis to embrace new ways of working to tackle the multi-platform challenges faced by the business that is continuing to future-proof its offerin

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  • This part-time frontline retail employee quit after only four weeks and onboarding was to blame

    This part-time frontline retail employee quit after only four weeks and onboarding was to blame

    “My kid just quit her new job!” This was a direct quote uttered by one of my colleagues while reading a text from her daughter, who had recently landed a job working for a popular retail chain. My...

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  • Webinar: The Store Is Media: Reimagining the store and the experience of the frontlines52:58

    Webinar: The Store Is Media: Reimagining the store and the experience of the frontlines

    Learn how pioneering brands are reengineering their frontline teams for the new age of retail where the customer is king and experience is everything.

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  • Delivering on the Promise of Customer Experience

    Delivering on the Promise of Customer Experience

    In an omnichannel world, where consumers have infinite options available to them, customer experience (CX) is the leading way for retailers to achieve success.

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  • How Microlearning Transformed Training, Communication, Corporate Culture for 45K Southeastern Grocers Associates

    How Microlearning Transformed Training, Communication, Corporate Culture for 45K Southeastern Grocers Associates

    Microlearning transforms training, communication, and corporate culture for 45K Southeastern Grocers associates.

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  • How highly successful retailers keep their employees engaged1:52

    How highly successful retailers keep their employees engaged

    Learn how you can improve your associate onboarding experience to keep employees connected to your vision and ensure they feel appreciated too.

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  • EX: The Secret to Unleashing Your CX Advantage

    EX: The Secret to Unleashing Your CX Advantage

    Discover four key ways to keep frontline employees engaged and eager to bring your CX strategies to life. Download the guide now!

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  • CX on your mind? Make sure your frontline employees are on board

    CX on your mind? Make sure your frontline employees are on board

    One of my favorite shows to attend every year is NRF because it provides such an amazing window into the Next Big Thing(s) in retail. While a few themes stood out to me at this year’s...

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  • Festival Foods Video Case Study3:22

    Festival Foods Video Case Study

    Festival Foods shares how improving communications across the entire workforce drove employee engagement and better customer service, resulting in higher OSAT scores for the first time in 2 years.

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  • Key to making retail holiday magic: invest in employee knowledge now

    Key to making retail holiday magic: invest in employee knowledge now

    Invest in employee knowledge now for Holiday 2018

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  • Retail CX with Axonify

    Retail CX with Axonify

    Customer experience (CX) is a top business priority. Download this guide to learn how to over come key CX transformation challenges so you can empower your associates and drive bottom-line results.

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  • Grocery retail with Axonify

    Grocery retail with Axonify

    Changes in how consumer shop for groceries means your workforce need to know and do the right thing, at the right time—every time.

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  • Keeping pace with the speed of Retail

    Keeping pace with the speed of Retail

    No industry moves faster than retail. Take fashion for example. Back in simpler times (when there were 2 seasons: Spring/Summer and Fall/Winter), inventory would change over once a year. Fast...

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  • Why CX tops my holiday wish list

    Why CX tops my holiday wish list

    I love shopping. But holiday shopping? Well, that’s an entirely different beast. From the parking to cash-out lines, it’s an emotional rollercoaster that I’m sure many of you have experienced. The...

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