Retail

  • Faster, better, safer: Adapting frontline onboarding for today’s challenges

    Frontline hiring in the last several months has been feast or famine, with massive hiring surges in grocery and delivery, and hiring freezes in many other industries.  Frontline roles continue to...

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  • Can you answer YES to these 5 critical retail performance questions?

    Can you answer YES to these 5 critical retail performance questions?

    COVID-19 has disrupted every business, every industry, every workplace.  But no one has had quite the same experience as retail over the past five months. Retailers have faced opposing realities....

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  • Engaged employees = lower churn rates
    Find out exactly what it takes to effectively engage your frontline.

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  • You can’t put your employees in a bubble

    You can’t put your employees in a bubble

    The NHL and NBA restarted their 2019-2020 seasons last week. The key to their return in the midst of a pandemic: bubbles. NHL qualifying and playoff games will take place in hub cities: Edmonton...

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  • Introducing the Ultimate Guide to Frontline Training

    Introducing the Ultimate Guide to Frontline Training

    80% of the global workforce is on the frontline. These employees are essential to the success of your organization. This is clearly true right now in a time of unprecedented disruption. But it was...

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  • 4 things every retailer should be considering right now

    4 things every retailer should be considering right now

    There’s no “right” way to handle COVID-19. It didn’t come with an instruction manual. Most retailers are (understandably) focused on “right now.” They’re doing everything they can to support their...

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  • Frontline support in a time with no playbook: what we’ve learned so far

    Frontline support in a time with no playbook: what we’ve learned so far

    It seems like there has always been a training gap on the frontline. Geographic separation. High turnover. Complex skills. Poor technology. Limited time. Even the organizations that have clearly...

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  • Axonify in Grocery2:20

    Axonify in Grocery

    Hear first-hand from leading grocers, across North America, on how they’re finding success in a quickly changing landscape and addressing common challenges facing the grocery industry.

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  • Why frontline employees are critical to your business1:29

    Why frontline employees are critical to your business

    O'Reilly Auto Parts’ Senior VP of HR and Training shares how they’ve decreased turnover by 2.5% per month and why the frontline is a driving force in impacting the bottom line.

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  • The Retailer's Guide to Smarter Holiday Season Hiring

    The Retailer's Guide to Smarter Holiday Season Hiring

    Learn 5 ways to take your holiday hiring from humbug to happy.

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  • Top 5 strategies for attracting the best retail talent

    Top 5 strategies for attracting the best retail talent

    Get 5 simple strategies you can use to help you attract the best retail talent.

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  • Building a High-Performance Frontline in the Retail Industry

    Building a High-Performance Frontline in the Retail Industry

    Get the best practices, tips and tricks, and pitfalls to avoid when building a high-performance frontline.

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  • How to Win the Holidays

    How to Win the Holidays

    A retail leader’s guide for getting stores and frontline staff ready to thrive during the most profitable time of year.

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  • Making Transformational Change1:14

    Making Transformational Change

    Chief People Officer, Gianna Venturi shares her professional journey and the changes she’s made to spark transformation at Eyemart Express.

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  • Ready to make your holiday season hiring smarter?

    Ready to make your holiday season hiring smarter?

    In September, Target announced that it planned to hire 130,000 seasonal employees this year. Kohl’s announced a 90,000 seasonal hiring target, and Macy’s was just behind them, anticipating hiring...

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  • The way you communicate with frontline associates impacts customer experience

    The way you communicate with frontline associates impacts customer experience

    A modern approach to internal communications gives you confidence that associates receive messages exactly as intended and puts them in a better position to serve customers.

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  • 3 Ways Your Onboarding Isn’t Setting Seasonal Hires Up for Success

    3 Ways Your Onboarding Isn’t Setting Seasonal Hires Up for Success

    Getting seasonal talent up to speed quickly, in a way that makes them confident and productive out on the floor, is critical to a successful holiday season.

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  • Key to Making Retail Holiday Magic: Invest in Employee Knowledge Now

    Key to Making Retail Holiday Magic: Invest in Employee Knowledge Now

    Learn how investing in your frontline employees will not only keep shoppers smiling during the season, but keep them coming back long after the holidays have ended.

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  • It’s time to add some new chapters to your holiday season playbook

    It’s time to add some new chapters to your holiday season playbook

    It’s easy to get distracted by doom-and-gloom, apocalyptic retail headlines. While it’s true that thriving in retail has become increasingly challenging , there’s still lots of opportunity to...

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  • 2019 State of Frontline Employee Workplace Training in Retail

    2019 State of Frontline Employee Workplace Training in Retail

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  • Top 6 tips to reduce turnover and keep retail store operations humming

    Hitting sales targets. Increasing average sales value. Boosting basket size benchmarks. Keeping overhead costs down. These are just a few of the crucial business objectives that weigh on the minds...

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