Traditional approaches to learning can’t capture the data resolution needed to uncover insights that actually help the business. But microlearning can. Thanks to the widespread adoption of microlearning in organizations around the globe we now have powerful new measures to see how knowledge and performance is growing in real time. The resulting data has fueled creation of the first and only comprehensive analysis of how microlearning is being used in real-world applications.
Frontline agents are under pressure to perform in a role that has become increasingly challenging due to mo...
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