When employees don’t have the right information in their heads or at their fingertips, it’s impossible to take the right actions on the job, let alone perform at their best. The consequence of employees not knowing who, what, when, where, why or how materializes in inadequate customer service, missed sales opportunities, safety issues and more, that end up costing the company millions or billions of dollars.
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Enabling Your Knowledge-Sharing Advocates
Harness the desire, experience and talent in your organization - all those ugly-PowerPoint creators, unapproved-job-aid builders, and 19-year-old memo writers - so they can work together and make a r
When someone comes in and says, “We need training on …”
Learn about a practical framework for building a modern learning ecosystem that solves workplace problems.
Are you missing this critical step when trying to build workplace knowledge?
Robust employee knowledge is a critical component of optimal performance. After all, if employees don’t know, they can’t do. Unfortunately, when it comes to arming employees with the knowledge...
How “associate-first” learning drives more sales and satisfaction
Here's a full perspective on the value of modernizing retail sales associate training for driving tremendous success in a retail environment.
A familiar (and unfortunate) story about knowledge in the workplace
Wouldn’t it be great if we all had a single, familiar way to get answers in the workplace. Now you do.
Did you know your employees are wasting 2 hours every day (and it’s not their fault)?
How much time do you think your employees spend looking for information every day at work? The answer is shocking. The solution is easy.
Why is problem solving at home so much easier (and more productive) than problem solving at work?
Your employees' inability to find valuable work information is a HUGE problem. Discover the solution.
The Knowledge Crisis: the signs are all around us
It’s a problem that’s only getting bigger. More than ever before employees need to know more information in less time. And with rapid and continual changes in technology and information,… The post...
When You Don’t Know What They Don’t Know.
The success of your business relies on a workforce that’s competent, highly skilled and knowledgeable. Blindly trusting they have these attributes is more than a little bit risky…
7 Strategies for Reducing Employee Knowledge Gaps