3 Things Businesses can do About the Employee Knowledge Gap

February 3, 2016

When employees don’t have the right information in their heads or at their fingertips, it’s impossible to take the right actions on the job, let alone perform at their best. The consequence of employees not knowing who, what, when, where, why or how materializes in inadequate customer service, missed sales opportunities, safety issues and more, that end up costing the company millions or billions of dollars.


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