In an omnichannel world, where consumers have infinite options available to them, customer experience (CX) is the leading way for retailers to achieve success. In fact, research suggests that by 2020, CX will overtake price and product as the key brand differentiator.
There is a real appetite amongst the frontline at John Lewis to embrace new ways of working to tackle the m...
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In an effort to step up its game, Eyemart Express implemented Axonify's adaptive microlearning program as a consistent learning source for all employees.
Chain Store Age breaks down the research from the recent State of Frontline Workplace Training Study we conducted with Ipsos.
Countless organizations are retraining to keep their workers’ skills current in the digital age. Many are turning to new digital learning technologies to help employees acquire skills in ways.
Frontline employees are an often overlooked segment of the workforce, and that's consistent in manufacturing and logistics.
Agent development doesn’t end after the first 60 days. Your training support shouldn’t either. So what is the right approach?
Learn how BT transformed customer service by implementing a new approach to training. Written by Carol Leaman, CEO of Axonify.
In this HR Tech Interview, Carol Leaman, President and CEO at Axonify, explains what microlearning is, its benefits for employee training and which microlearning platforms are ideal.
In this month's Today's Grocer, Theresa Zawlocki, Associate Development Manager for Festival Foods, describes how they achieved impressive results by leveraging microlearning for frontline associates.
Listen as Carol Leaman and John Sumser talk AI and tech in this podcast recording.
With unemployment hovering below 4% & jobs available across the retail industry, grocers are doing everything they can to keep a tight hold on their employees & ensure quality control in their stores.
Frontline agents are under pressure to perform in a role that has become increasingly challenging due to more complex products & services, constantly updating information, & an informed customer base.
There’s no question that AI is a complicated subject, based in computer science and data. Many are wondering if AI is something they need to care about. See what it means for your frontline training.
Total Retail Talks, Executive Editor Joe Keenan speaks with Liz Thompson, chief people officer at Southeastern Grocers, one of the largest conventional supermarket companies in the U.S.
There is a real appetite amongst the frontline at John Lewis to embrace new ways of working to tackle the multi-platform challenges faced by the business that is continuing to future-proof its offerin
Microlearning transforms training, communication, and corporate culture for 45K Southeastern Grocers associates.
Good training is the cornerstone of every successful environment, health, and safety program. Listen to this podcast to learn more about microlearning and how it can help EHS professionals.
Invest in employee knowledge now for Holiday 2018
Retail has one of the highest turnover rates of any industry. Learn about 4 ways grocery technology can be used to empower associates.