Continuous Learning in an Age of Continuous Turnover

August 2, 2019 Natalie Kuhl

Agent development doesn’t end after the first 60 days. Your training support shouldn’t either. So what is the right approach? We need to move the conversation about learning away from its role in onboarding and instead focus on support throughout the entire agent experience, from their first day forward, so our people get up to speed faster, feel more confident and stick around longer.

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