Featured Articles

  • Study: Frontline employees often lack training

    Study: Frontline employees often lack training

    Chain Store Age breaks down the research from the recent State of Frontline Workplace Training Study we conducted with Ipsos.

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  • Frontline finance staff among best trained across industries

    Frontline finance staff among best trained across industries

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  • New Learning Technologies Drive Reskilling Initiatives

    New Learning Technologies Drive Reskilling Initiatives

    Countless organizations are retraining to keep their workers’ skills current in the digital age. Many are turning to new digital learning technologies to help employees acquire skills in ways.

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  • Study: Companies aren't training employees for the future

    Study: Companies aren't training employees for the future

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  • Many Manufacturing Employees Still Not Getting Trained

    Many Manufacturing Employees Still Not Getting Trained

    Frontline employees are an often overlooked segment of the workforce, and that's consistent in manufacturing and logistics.

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  • Continuous Learning in an Age of Continuous Turnover

    Continuous Learning in an Age of Continuous Turnover

    Agent development doesn’t end after the first 60 days. Your training support shouldn’t either. So what is the right approach?

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  • How BT uses microlearning and gamification to transform customer service

    How BT uses microlearning and gamification to transform customer service

    Learn how BT transformed customer service by implementing a new approach to training. Written by Carol Leaman, CEO of Axonify.

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  • The Very Real Benefits of Microlearning for Employees: Q&A with Carol Leaman of Axonify

    The Very Real Benefits of Microlearning for Employees: Q&A with Carol Leaman of Axonify

    In this HR Tech Interview, Carol Leaman, President and CEO at Axonify, explains what microlearning is, its benefits for employee training and which microlearning platforms are ideal.

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  • Festival Foods Frontline Investment Keeps Guests Loyal

    Festival Foods Frontline Investment Keeps Guests Loyal

    In this month's Today's Grocer, Theresa Zawlocki, Associate Development Manager for Festival Foods, describes how they achieved impressive results by leveraging microlearning for frontline associates.

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  • AI tech conversation between Carol Leaman and John Sumser, principal analyst at HRExaminer

    AI tech conversation between Carol Leaman and John Sumser, principal analyst at HRExaminer

    Listen as Carol Leaman and John Sumser talk AI and tech in this podcast recording.

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  • Southeastern Grocers Bets On New Training Program

    Southeastern Grocers Bets On New Training Program

    With unemployment hovering below 4% & jobs available across the retail industry, grocers are doing everything they can to keep a tight hold on their employees & ensure quality control in their stores.

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  • Innovative Training for the Contact Center

    Innovative Training for the Contact Center

    Frontline agents are under pressure to perform in a role that has become increasingly challenging due to more complex products & services, constantly updating information, & an informed customer base.

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  • AI Is Making Training at Scale Personal

    AI Is Making Training at Scale Personal

    There’s no question that AI is a complicated subject, based in computer science and data. Many are wondering if AI is something they need to care about. See what it means for your frontline training.

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  • Southeastern Grocers Improves Employee Training With Microlearning Technology

    Southeastern Grocers Improves Employee Training With Microlearning Technology

    Total Retail Talks, Executive Editor Joe Keenan speaks with Liz Thompson, chief people officer at Southeastern Grocers, one of the largest conventional supermarket companies in the U.S.

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  • Partners Against Crime

    Partners Against Crime

    There is a real appetite amongst the frontline at John Lewis to embrace new ways of working to tackle the multi-platform challenges faced by the business that is continuing to future-proof its offerin

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  • Delivering on the Promise of Customer Experience

    Delivering on the Promise of Customer Experience

    In an omnichannel world, where consumers have infinite options available to them, customer experience (CX) is the leading way for retailers to achieve success.

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  • How Microlearning Transformed Training, Communication, Corporate Culture for 45K Southeastern Grocers Associates

    How Microlearning Transformed Training, Communication, Corporate Culture for 45K Southeastern Grocers Associates

    Microlearning transforms training, communication, and corporate culture for 45K Southeastern Grocers associates.

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  • Microlearning: Techniques to Jumpstart Your EHS Training Programs

    Microlearning: Techniques to Jumpstart Your EHS Training Programs

    Good training is the cornerstone of every successful environment, health, and safety program. Listen to this podcast to learn more about microlearning and how it can help EHS professionals.

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  • Key to making retail holiday magic: invest in employee knowledge now

    Key to making retail holiday magic: invest in employee knowledge now

    Invest in employee knowledge now for Holiday 2018

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  • 4 new ways grocers are empowering associates through technology

    4 new ways grocers are empowering associates through technology

    Retail has one of the highest turnover rates of any industry. Learn about 4 ways grocery technology can be used to empower associates.

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