Lisa Iles, Retention Agent in the Mortgage Solutions department at MCAP, a leading independent Canadian mortgage company, talks about the contact center environment, the demands of her role, her knowledge requirements, and her experience with Axonify.
Most Recent Flipbooks
Bloomingdale’s proves training saved $3 million in 1 year
Bloomingdale’s uses microlearning, big data, and machine learning to prove training saved $3 million in 1 year
Briscoes Case Study
How retail giant, Briscoe Group, completely re-engineered its training approach in less than 6 months
Susie Peever from Topper's Pizza
General Manager at Topper's Pizza shares how she used Axonify to build a high-performing workforce.
BT Case Study
Find out how BT improved customer satisfaction while significantly reducing onboarding time, repeat customer calls & call-handling time.
Jasha Fletcher from BT
Head of Learning Solutions and Architecture at BT Consumer (British Telecoms) shares how she used Axonify to drive impactful change.
Transition Center Manager at BT Consumer (British Telecoms) explains how Axonify helps him achieve success.
Merck Case Study
Merck, a global healthcare company, reduces incidents by building a culture of safety awareness.
PointClickCare Case Study
PointClickCare reduces certification time from 6 months to 6 weeks
John Hancock Case Study
Financial services leader, John Hancock Investments, mitigates risk by building employee expertise around its operational complexity and ever-evolving product portfolio.
Charles Rizzo from John Hancock
the Senior VP and CFO, shares how he's using Axonify to mitigate risk.
Greg D’Angelo from John Hancock
shares how his team is achieving success with Axonify.
Dominic Viadero from John Hancock
talks about his role, the challenges he faces, and how Axonify helps.
Northgate González Market case study
Specialty supermarket chain, Northgate González Market, saves half a million dollars with an innovative approach to employee training using Axonify.
Saul Campos from Northgate González Market
is using Axonify to boost food safety knowledge at his store.
Roberto Chaves from Northgate González Market
has transformed the way he delivers training with Axonify.
Maria Ornelas from Northgate González Market
talks about the positive changes she's experienced with Axonify.
Gary Orona Northgate González Markets
reveals why he chose Axonify instead of an LMS.
At Home Case Study
Powerhouse home décor retailer, At Home, boosts sales by investing in associate training.
Demond Winfree from At Home
talks about how Axonify has helped him improve turnover.
Renee Walker from At Home