State of Workplace Training in Contact Centers

Contact centers are known for high turnover & constant onboarding requirements. Learn how to increase employee retention and increase engagement in training.

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Ricky Hinde from Cell C
Ricky Hinde from Cell C

talks about how he can now pinpoint exactly what areas of the business need improving to effect change.

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BT Case Study
BT Case Study

Find out how BT improved customer satisfaction while significantly reducing onboarding time, repeat custome...