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State of Workplace Training in Contact Centers

Contact centers are known for high turnover & constant onboarding requirements. Learn how to increase employee retention and increase engagement in training.

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Ricky Hinde from Cell C
Ricky Hinde from Cell C

talks about how he can now pinpoint exactly what areas of the business need improving to effect change.

BT Case Study
BT Case Study

Find out how BT improved customer satisfaction while significantly reducing onboarding time, repeat custome...