Innovative Training for the Contact Center

May 21, 2019 Natalie Kuhl

Frontline agents are under pressure to perform in a role that has become increasingly challenging due to more complex products and services, constantly updating information, and an internet-savvy, informed customer base. It takes a lot of knowledge and confidence to deliver a quality service experience on a call-by-call basis under such circumstances, even for seasoned agents. 

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Lorraine Williams from Rogers
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