Improved agent performance starts with training. Get your agents up to speed faster so they become productive and move the needle on the metrics that matter most to your business.
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Agent development doesn’t end after the first 60 days. Your training support shouldn’t either. So what is the right approach?
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Agent engagement drives better customer experience
Frontline agents are under pressure to perform in a role that has become increasingly challenging due to more complex products & services, constantly updating information, & an informed customer base.
explains how she feels supported by the Axonify team to achieve success.
talks about the benefits of Axonify vs a traditional LMS.
By taking a new approach to frontline training, you can speed up time to competency, mitigate early turnover, and continuously build capability on the job, without taking agents away from their desks.
It takes an average of 11.5 weeks to onboard just one agent - and one in three agents will leave your organization within the year. The time to reimagine your approach to onboarding has never been mor
talks about how he can now pinpoint exactly what areas of the business need improving to effect change.
Contact centers are known for high turnover & constant onboarding requirements. Learn how to increase employee retention and increase engagement in training.
Find out how BT improved customer satisfaction while significantly reducing onboarding time, repeat customer calls & call-handling time.
Online Education solution providers offer innovative options that are changing the face of agent training.
Brain science research has identified cognitive strategies to improve knowledge retention and learning engagement.
Discover how Axonify is helping MCAP create knowledgeable and confident call center reps whose exceptional service keeps clients coming back.
Retention Agent in Mortgage Solutions, talks about the contact center environment and how Axonify helps.