BT Case Study

Find out how BT improved customer satisfaction while significantly reducing onboarding time, repeat customer calls & call-handling time.

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State of Workplace Training in Contact Centers
State of Workplace Training in Contact Centers

Contact centers are known for high turnover & constant onboarding requirements. Learn how to increase emplo...

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Taking eLearning and Agent Training to the Next Level
Taking eLearning and Agent Training to the Next Level

Online Education solution providers offer innovative options that are changing the face of agent training.