Caily Reid

  • 4 things every retailer should be considering right now

    4 things every retailer should be considering right now

    There’s no “right” way to handle COVID-19. It didn’t come with an instruction manual. Most retailers are (understandably) focused on “right now.” They’re doing everything they can to support their...

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  • Ready to make your holiday season hiring smarter?

    Ready to make your holiday season hiring smarter?

    In September, Target announced that it planned to hire 130,000 seasonal employees this year. Kohl’s announced a 90,000 seasonal hiring target, and Macy’s was just behind them, anticipating hiring...

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  • It’s time to add some new chapters to your holiday season playbook

    It’s time to add some new chapters to your holiday season playbook

    It’s easy to get distracted by doom-and-gloom, apocalyptic retail headlines. While it’s true that thriving in retail has become increasingly challenging , there’s still lots of opportunity to...

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  • Top 6 tips to reduce turnover and keep retail store operations humming

    Hitting sales targets. Increasing average sales value. Boosting basket size benchmarks. Keeping overhead costs down. These are just a few of the crucial business objectives that weigh on the minds...

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  • Is your onboarding program ready? The holiday rush is coming.

    Is your onboarding program ready? The holiday rush is coming.

    Retailers’ shelves may be brimming with summer inventory this month, but their boardrooms tell a different story: the countdown to Christmas is on. In a tight 2019 labour market, reaping the...

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  • The Retail Prophet on equipping your frontline for the future of retail

    The Retail Prophet on equipping your frontline for the future of retail

    There’s no denying that the landscape of retail is changing—and changing fast. Between 2017 and 2018, 13,614 stores closed their doors for good. Online sales are ballooning to the point where...

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  • Top three takeaways from Fosway webinar on harnessing learning for the frontline

    Top three takeaways from Fosway webinar on harnessing learning for the frontline

    We live in a world where nearly every company calls itself a tech company. It’s also a world where employees need to learn faster to keep up with changing culture, changing pace and changing work....

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  • This part-time frontline retail employee quit after only four weeks and onboarding was to blame

    This part-time frontline retail employee quit after only four weeks and onboarding was to blame

    “My kid just quit her new job!” This was a direct quote uttered by one of my colleagues while reading a text from her daughter, who had recently landed a job working for a popular retail chain. My...

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  • Keeping pace with the speed of Retail

    Keeping pace with the speed of Retail

    No industry moves faster than retail. Take fashion for example. Back in simpler times (when there were 2 seasons: Spring/Summer and Fall/Winter), inventory would change over once a year. Fast...

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  • Why CX tops my holiday wish list

    Why CX tops my holiday wish list

    I love shopping. But holiday shopping? Well, that’s an entirely different beast. From the parking to cash-out lines, it’s an emotional rollercoaster that I’m sure many of you have experienced. The...

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  • Motherly advice, microlearning, and multivitamins: What they have in common and why retailers should care

    Motherly advice, microlearning, and multivitamins: What they have in common and why retailers should care

    Small things can have a major impact on your organization. A couple of associates mishandling (and damaging) a few products in one store might not seem like that big of a deal. But compound this...

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