Caily Reid

  • Is your onboarding program ready? The holiday rush is coming.

    Is your onboarding program ready? The holiday rush is coming.

    Retailers’ shelves may be brimming with summer inventory this month, but their boardrooms tell a different story: the countdown to Christmas is on. In a tight 2019 labour market, reaping the...

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  • The Retail Prophet on equipping your frontline for the future of retail

    The Retail Prophet on equipping your frontline for the future of retail

    There’s no denying that the landscape of retail is changing—and changing fast. Between 2017 and 2018, 13,614 stores closed their doors for good. Online sales are ballooning to the point where...

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  • Top three takeaways from Fosway webinar on harnessing learning for the frontline

    Top three takeaways from Fosway webinar on harnessing learning for the frontline

    We live in a world where nearly every company calls itself a tech company. It’s also a world where employees need to learn faster to keep up with changing culture, changing pace and changing work....

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  • This part-time frontline retail employee quit after only four weeks and onboarding was to blame

    This part-time frontline retail employee quit after only four weeks and onboarding was to blame

    “My kid just quit her new job!” This was a direct quote uttered by one of my colleagues while reading a text from her daughter, who had recently landed a job working for a popular retail chain. My...

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  • Keeping pace with the speed of Retail

    Keeping pace with the speed of Retail

    No industry moves faster than retail. Take fashion for example. Back in simpler times (when there were 2 seasons: Spring/Summer and Fall/Winter), inventory would change over once a year. Fast...

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  • Why CX tops my holiday wish list

    Why CX tops my holiday wish list

    I love shopping. But holiday shopping? Well, that’s an entirely different beast. From the parking to cash-out lines, it’s an emotional rollercoaster that I’m sure many of you have experienced. The...

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  • Motherly advice, microlearning, and multivitamins: What they have in common and why retailers should care

    Motherly advice, microlearning, and multivitamins: What they have in common and why retailers should care

    Small things can have a major impact on your organization. A couple of associates mishandling (and damaging) a few products in one store might not seem like that big of a deal. But compound this...

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