The corporate L&D market has undergone significant change over the last decade, and reports show that the challenges L&D faces are only increasing.
Recent research by Deloitte found that corporate L&D received a net-promoter score of -8 from more than 700 HR professionals.
A “net promoter” is a simple survey sent to a customer at any point in the support process that asks the customer to rate the vendor on a scale of one to 10 in terms of how well the customer would recommend this vendor to others.
As the score in this instance demonstrates, some big changes are of required of L&D.
So why the unhappiness?