Improve your CX, One Agent at a Time

By taking a new approach to frontline training, you can speed up time to competency, mitigate early turnover, and continuously build capability on the job, without taking agents away from their desks. An emerging trend dubbed “microlearning” is becoming increasingly popular with contact center and frontline leaders who need to engage a multigenerational workforce to deliver on their customer experience.
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Microlearning: the best kept secret for boosting workforce engagement and performance
Microlearning: the best kept secret for boosting workforce engagement and performance

Microlearning is quickly emerging as a key way to increase workforce engagement, boost knowledge growth and...

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How microlearning boosts financial services frontline performance
How microlearning boosts financial services frontline performance

No question, digital transformation efforts have made it easier for banks and financial services organizati...