Webinar: To improve CX, bring bite-sized training to frontline branch employees

Customer journeys that begin online often end up at the branch—where branch employees are expected to converse intelligently on a broad-range of online offerings. This is not always easy for employees, and the customer experience can suffer. In response, some banks are turning to “microlearning” -- daily, bite-sized, data-driven training and communications -- to efficiently train frontline branch employees to have these critical conversations.
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Microlearning and Behavior Based Safety (BBS): A Perfect Fit for Today's Reality
Microlearning and Behavior Based Safety (BBS): A Perfect Fit for Today's Reality

Training for BBS and safety have not advanced significantly over the past several decades, but the world we...

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Modern Learning Measurement: How to use Microlearning, Big Data, and Machine Learning
Modern Learning Measurement: How to use Microlearning, Big Data, and Machine Learning

It’s no secret that tying learning to business performance has eluded learning and development. After all, ...