Why CX tops my holiday wish list

August 23, 2018 Caily Reid

I love shopping. But holiday shopping? Well, that’s an entirely different beast. From the parking to cash-out lines, it’s an emotional rollercoaster that I’m sure many of you have experienced. The emotional retail rollercoaster Last year’s rollercoaster started with an last-minute addition to my three-year-old daughter’s wish list—which just happened to be 2017’s must-have toy. … Continued

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