The holiday season is just around the corner and you’re staffing up to meet demand. But for today’s retailers—especially those using multi-channel methods—onboarding new hires is not as simple as it once was.
In an omni-channel or multi-channel retailing world, sales associates must know more than your customers, who’ve likely done their homework before coming to the store. That means new hires must not only learn about policies, procedures and products, but also understand what you offer through your various channels and be fully up to speed on ever-changing promotions.
