Accelerating Product Knowledge with New Hires for the Holiday Season

October 9, 2015

The holiday season is just around the corner and you’re staffing up to meet demand. But for today’s retailers—especially those using multi-channel methods—onboarding new hires is not as simple as it once was.

In an omni-channel or multi-channel retailing world, sales associates must know more than your customers, who’ve likely done their homework before coming to the store. That means new hires must not only learn about policies, procedures and products, but also understand what you offer through your various channels and be fully up to speed on ever-changing promotions.

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6 Strategies to Supercharge Your Onboarding ROI
6 Strategies to Supercharge Your Onboarding ROI

All too often, the lack of success for a new hire can be directly attributed to ineffective onboarding.

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A New Approach for Dealing With Retail Turnover
A New Approach for Dealing With Retail Turnover

Better onboarding leads to better employee retention. Here are three easy tips for laying a solid foundatio...

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