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PointClickCare Case Study

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Company: PointClickCare is an Electronic Health Record (EHR) software platform for senior and assisted living, continuing care retirement communities, and skilled nursing facilities. Industry: eHealth Software Key Challenges: • Onboard new professional services hires and get them certified and productive faster • Improve onboarding efficiency without compromising training quality • Increase employee knowledge and retention on company's rapidly expanding product portfolio • Grow sales reps' knowledge and confidence to help them hit their sales targets. Solution: After a successful pilot with the sales team, the Axonify platform was rolled out to a total of 225 employees and partner trainers to produce significant results in certifying and onboarding. Results: • As high as 25% knowledge growth of professional services team • 22% knowledge growth of sales team • Reduced certification time from 6 months to 6 weeks • Additional revenue generation of $40,000 per hire Whether a senior care facility is upgrading its incumbent technology or moving from a paper system to an electronic one, the accuracy of tracking health records and document trends are crucial to the well-being of senior residents. Something as simple as a typo could endanger the life of a resident. PointClickCare's cloud-based platform is the industry's top choice for senior care for a reason. This fast-growing company supports the largest network of senior care providers in the Long-Term and Post-Acute Care (LTPAC) market, while maintaining unwavering standards for providing the highest quality of care. PointClickCare's professional services team of about 100 implementation specialists and 125 partner trainers implement its solution in more than 150 senior care facilities, each month. Throughout the implementation, these employees are responsible for training customers on how to use PointClickCare. However, "to change how senior care staff document everything, while they're keeping the elderly's wellbeing a priority, is a huge undertaking," says Melissa Jackson, Director of Professional Services, Education. A X O N I F Y C A S E S T U DY : PointClickCare reduces certification time from 6 months to 6 weeks

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