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At Home Case Study

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A X O N I F Y C A S E S T U DY : Powerhouse home décor retailer, At Home, boosts sales by investing in the right kind of associate training Company: At Home is an American home décor retailer with more than 100 stores across 28 states in the U.S. Industry: Retail Key Challenges: • Find a lean training solution that was easy to use, flexible, and would scale with the company as it expanded • Create a consistent onboarding process across all store locations • Engage associates in training ongoing • Reduce safety incidents • Comply with certification requirements • Tie learning to business results Solution: Implemented Axonify in 100 stores across the U.S., to more than 3,000 associates. Results: • Increase in sales among stores with the highest knowledge levels • 36% drop in safety incidents among associates on the platform • 90% reduction in onboarding time • 94% voluntary participation on the platform • Faster compliance (78% of employees completed annual PCI compliance training within 2 weeks) How do you scale employee training across multiple stores at an accelerated pace to ensure everyone — from the store associate to the store director — has the information required to drive profitability and growth? That's the question that faced retailer, At Home, as it underwent a complete transformation from a tired pottery warehouse (formerly known as Garden Ridge) to a powerhouse home décor brand — in less than 24 months. Searching for an effective training solution Chief People Officer, Valerie Davisson, knew that the right kind of employee training program was integral to At Home's successful transformation. The company needed to align more than 3,000 employees across 100 stores, in 28 U.S. states, while continuing to expand its store presence. But, with a lean training team and limited budget, Davisson faced the additional challenge of finding a way to train employees quickly and effectively without breaking the bank. "I needed a very simple solution that could easily scale, was easily understood and was flexible enough to meet my needs. And, if it hit all that criteria, I could also afford it," said Davisson.

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