Anita Swamy from Manulife

Anita Swamy, Vice President of Retail Customer Experience at Manulife explains why it's so crucial to measure an employee's level of confidence in order to provide better managerial support.

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How microlearning boosts financial services frontline performance
How microlearning boosts financial services frontline performance

No question, digital transformation efforts have made it easier for banks and financial services organizati...

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How to future-proof your bionic transformation with microlearning
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Why microlearning is vital to creating more knowledgeable, high-performing, and engaged frontline banking e...