Several years ago, the home décor retailer now known as At Home was undergoing a massive transformation. Everything required rehabilitation—from employee training and corporate policies to the actual restrooms in stores.
Originally founded as Garden Ridge Pottery in 1979, the company had grown swiftly, gone public, and experienced challenges with overexpansion, and it had to go through bankruptcy proceedings in the early 2000s. In 2012, new owners and a new CEO set their sights on reinventing the company to target the $170 billion home furnishings market. The Plano, Texas–based organization is now thriving, thanks to a comprehensive makeover that included gamified microlearning.