In grocery, like most industries, training can be one of the more painful ordeals for both employees and their managers, whether for onboarding purposes or updating current knowledge of company protocols. But by switching training sessions from being reactive and occasional to proactive and regular, grocers can reduce the pain and save money.
That’s the takeaway for Northgate Gonzalez Markets, an Anaheim, Calif.-based grocer operating 40 stores in Southern California, where training previously occurred only sporadically and as needed. The retailer credits Waterloo, Ontario-based training-software provider Axonify with helping it turn around its culture of training.
