Retail associates aren’t just dealing with customers anymore. Active shooter and terrorist threats are becoming more common. And apprehensions are becoming more dangerous, as suspects often resist and are frequently armed.
At Bloomingdale’s, we take the safety of our people very seriously. The threat landscape in our industry is becoming more dangerous. To keep up, we needed an aggressive strategy. Our goal was to train our associates to deal with these threats confidently on the job, while also keeping them safe in their personal lives.