Webinar: 3 Key Strategies to Re-Imagine Agent Onboarding

April 19, 2018
It takes an average of 11.5 weeks to onboard just one agent - and one in three agents will leave your organization within the year. The time to reimagine your approach to onboarding has never been more critical. With a new way of thinking about onboarding agents, you can speed up time-to-competency, mitigate early turnover, and continuously build capability on-the-job, which will ultimately drive better business performance. We’ll give you 3 key principles that call center leaders, including BT Consumer, the UK’s largest provider of broadband services, are applying to their business to improve results.
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 Improve your CX, One Agent at a Time
Improve your CX, One Agent at a Time

By taking a new approach to frontline training, you can speed up time to competency, mitigate early turnove...

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Ricky Hinde from Cell C
Ricky Hinde from Cell C

talks about how he can now pinpoint exactly what areas of the business need improving to effect change.