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State of Workplace Training in Contact Centers

Contact centers are known for high turnover & constant onboarding requirements. Learn how to increase employee retention and increase engagement in training.

Previous Video
Ricky Hinde from Cell C
Ricky Hinde from Cell C

talks about how he can now pinpoint exactly what areas of the business need improving to effect change.

Next Article
How Microlearning Took MCAP’s Customer Support From Good to Great
How Microlearning Took MCAP’s Customer Support From Good to Great

By using a digital, microlearning platform MCAP has delivered best-in-class service that their customers wa...