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State of Workplace Training in Contact Centers

Contact centers are known for high turnover & constant onboarding requirements. Learn how to increase employee retention and increase engagement in training.

Previous Video
Ricky Hinde from Cell C
Ricky Hinde from Cell C

talks about how he can now pinpoint exactly what areas of the business need improving to effect change.

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How Microlearning Took MCAP’s Customer Support From Good to Great
How Microlearning Took MCAP’s Customer Support From Good to Great

By using a digital, microlearning platform MCAP has delivered best-in-class service that their customers wa...