Improve your CX, One Agent at a Time

May 3, 2018
By taking a new approach to frontline training, you can speed up time to competency, mitigate early turnover, and continuously build capability on the job, without taking agents away from their desks. An emerging trend dubbed “microlearning” is becoming increasingly popular with contact center and frontline leaders who need to engage a multigenerational workforce to deliver on their customer experience.
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Sharon Scott from Waste Management
Sharon Scott from Waste Management

talks about the benefits of Axonify vs a traditional LMS.

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Webinar: 3 Key Strategies to Re-Imagine Agent Onboarding
Webinar: 3 Key Strategies to Re-Imagine Agent Onboarding

It takes an average of 11.5 weeks to onboard just one agent - and one in three agents will leave your organ...