Lisa Iles, Retention Agent in the Mortgage Solutions department at MCAP, a leading independent Canadian mortgage company, talks about the contact center environment, the demands of her role, her knowledge requirements, and her experience with Axonify.
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Lorraine Williams from Rogers
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Sharon Scott from Waste Management
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Ricky Hinde from Cell C
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State of Workplace Training in Contact Centers
Contact centers are known for high turnover & constant onboarding requirements. Learn how to increase employee retention and increase engagement in training.
How Microlearning Took MCAP’s Customer Support From Good to Great
By using a digital, microlearning platform MCAP has delivered best-in-class service that their customers want and deserve, and empowered their specialists to reach their full potential.
BT Case Study
Find out how BT improved customer satisfaction while significantly reducing onboarding time, repeat customer calls & call-handling time.
Taking eLearning and Agent Training to the Next Level
Online Education solution providers offer innovative options that are changing the face of agent training.
Training: The Times They Are A'Changing
Brain science research has identified cognitive strategies to improve knowledge retention and learning engagement.
MCAP Case Study
Discover how Axonify is helping MCAP create knowledgeable and confident call center reps whose exceptional service keeps clients coming back.
Empower Leaders With Insights to Take the Right Actions
Get the right data, to the right people, in real time.
Axonify for Call Center