Empower Leaders With Insights to Take the Right Actions

May 12, 2017

Technology is helping organizations get smarter about how they collect data, use it to ask better questions and make more informed decisions. But can the same be said for the L&D function? Are we making effective use of the right data to inform our strategies and support the organization’s goals?

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Lisa Iles from MCAP
Lisa Iles from MCAP

Retention Agent in Mortgage Solutions, talks about the contact center environment and how Axonify helps.

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Axonify for Call Center
Axonify for Call Center

Call center agents are the front-line representatives of your organization, and what they know and don’t kn...