BT Case Study

Find out how BT improved customer satisfaction while significantly reducing onboarding time, repeat customer calls & call-handling time.

Previous Article
How Microlearning Took MCAP’s Customer Support From Good to Great
How Microlearning Took MCAP’s Customer Support From Good to Great

By using a digital, microlearning platform MCAP has delivered best-in-class service that their customers wa...

Next Article
Taking eLearning and Agent Training to the Next Level
Taking eLearning and Agent Training to the Next Level

Online Education solution providers offer innovative options that are changing the face of agent training.