Call center agents are the front-line representatives of your organization, and what they know and don’t know has a huge impact on a customer’s experience—and the overall success of your business
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Lorraine Williams from Rogers
explains how she feels supported by the Axonify team to achieve success.
Sharon Scott from Waste Management
talks about the benefits of Axonify vs a traditional LMS.
Improve your CX, One Agent at a Time
By taking a new approach to frontline training, you can speed up time to competency, mitigate early turnover, and continuously build capability on the job, without taking agents away from their desks.
Webinar: 3 Key Strategies to Re-Imagine Agent Onboarding
It takes an average of 11.5 weeks to onboard just one agent - and one in three agents will leave your organization within the year. The time to reimagine your approach to onboarding has never been mor
Ricky Hinde from Cell C
talks about how he can now pinpoint exactly what areas of the business need improving to effect change.
State of Workplace Training in Contact Centers
Contact centers are known for high turnover & constant onboarding requirements. Learn how to increase employee retention and increase engagement in training.
How Microlearning Took MCAP’s Customer Support From Good to Great
By using a digital, microlearning platform MCAP has delivered best-in-class service that their customers want and deserve, and empowered their specialists to reach their full potential.
BT Case Study
Find out how BT improved customer satisfaction while significantly reducing onboarding time, repeat customer calls & call-handling time.
Taking eLearning and Agent Training to the Next Level
Online Education solution providers offer innovative options that are changing the face of agent training.
Training: The Times They Are A'Changing
Brain science research has identified cognitive strategies to improve knowledge retention and learning engagement.
MCAP Case Study
Discover how Axonify is helping MCAP create knowledgeable and confident call center reps whose exceptional service keeps clients coming back.
Lisa Iles from MCAP
Retention Agent in Mortgage Solutions, talks about the contact center environment and how Axonify helps.
Empower Leaders With Insights to Take the Right Actions