How would you feel if you knew your doctor had guessed at many of the answers on her certification exam?
Would you be ok with employees who know your plant safety practices, but aren’t confident enough to act when a problem arises? What about your sales representative who is assertively selling the product incorrectly?
One of the most important questions you need to ask yourself is this: How can you be sure that your employees understand what they need to know, so they can apply what they’ve learned quickly, confidently and reliably?
“Test them,” you answer. But current testing methods aren’t enough: employees often get the answer correct through sheer luck. This doesn’t uncover those who are uncertain, who “think” they know the answer, but don’t want to put it to the test in a real situation. Or those who are oblivious to the fact that they don’t have the correct knowledge.
What’s more appropriate is a way to not only test employees on how much they know, but also how confident they are in their knowledge. Fortunately, there is a methodology for this, that’s backed up by research proving its effectiveness.